Frequently Asked Questions:

1. What services does One Touch Mobile Fingerprinting provide?
We offer FDLE LiveScan fingerprinting, ink fingerprinting, and mobile notary services throughout Florida. Our mobile team comes directly to you for a seamless and convenient experience.

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2. Where do you provide services?
We provide mobile fingerprinting and notary services throughout Tampa Bay and surrounding areas. Mobile service fees vary based on distance.

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3. How do I schedule an appointment?
You can book an appointment through our website or contact us directly by calling or texting (352) 734-6286 or emailing mariah@onetouchfingerprinting.com.

4. What is FDLE LiveScan fingerprinting?
FDLE LiveScan fingerprinting is a digital method of capturing fingerprints and electronically submitting them to the Florida Department of Law Enforcement (FDLE) for background checks, employment, and licensing.

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5. What is ink fingerprinting, and when is it needed?
Ink fingerprinting is the traditional method of rolling fingerprints onto FD-258 fingerprint cards or other required forms. It is commonly used for out-of-state background checks, federal applications, and licensing requirements.

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6. Do you offer group fingerprinting services?
Yes! We provide on-site fingerprinting services for large groups, including daycares, churches, universities, healthcare facilities, and corporate offices. Contact us for group rates and scheduling.

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7. Can you set up recurring fingerprinting services for my business?
Absolutely! We offer scheduled visits throughout the year to help businesses stay compliant with licensing and background check requirements. Contact us to discuss a custom plan for your organization.

8. What is an ORI number?
An ORI (Originating Agency Identifier) number is a unique code assigned by FDLE that tells them where to send your fingerprint results. Each agency or organization requiring background checks has its own ORI number.

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9. What is an OCA number?
An OCA (Originating Case Agency) number is sometimes required in addition to the ORI. This is an internal tracking number used by certain agencies, such as the Department of Children and Families (DCF) or healthcare licensing boards, to identify applicants.

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10. Do I need to provide my ORI and OCA number?

Yes. You must provide the correct ORI number at the time of fingerprinting. If your agency requires an OCA number, you must provide that as well.

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11. What happens if I don’t have my ORI number?
Without the correct ORI number, FDLE will not know where to send your fingerprint results, and your background check will not be processed. If you are unsure of your ORI number, contact the agency requesting your fingerprints before your appointment.

12. How quickly do you submit my fingerprints?
We submit your fingerprints to FDLE the same day they are taken.

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13. How long does it take for FDLE to process my fingerprints?
FDLE typically takes 2-3 business days to process the fingerprints and run the background check before automatically sending the results to the requesting agency you provided the ORI# for.

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14. Can I receive a copy of my fingerprint results?
No, we do not receive a copy of your fingerprint results. FDLE sends the results directly to the requesting agency.

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15. Can you check the status of my fingerprint submission?
We can check if FDLE has sent your fingerprints to the requesting agency, but we do not have access to the results.

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16. How long do you keep my fingerprint records?
Fingerprints remain in our system for 30 days. After this period, all information is purged.

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17. What if I provided incorrect information on my application?
It is your responsibility to ensure all information is accurate before handing it to the fingerprint technician. Once submitted to FDLE, the information cannot be changed.

• If you provided incorrect details (such as the wrong Social Security number), you can try reaching out to the requesting agency to see if they can correct it at no charge.

• If the agency cannot fix the error, you will need to pay for a new set of fingerprints.

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18. Can fingerprints be resubmitted if needed?
Yes, fingerprints may be resubmitted as long as it is within the 30-day retention period.

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19. What happens if I don’t verify my information before submission?
Once the 30-day period is up, One Touch Mobile Fingerprinting will no longer be able to confirm if your information was submitted correctly. It is essential to double-check and clearly write all information before handing it to the fingerprint technician.

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20. What if I realize there’s a mistake after my appointment?
We will go over all details with you at the time of your appointment, but we understand that mistakes happen. Our goal is to make this process as smooth as possible for you, so please reach out if you have any concerns.